Refund Policy
Effective September 7, 2026
Full Analysis
The Full Analysis is a digital service that can begin immediately after successful payment. If you are charged more than once for the same purchase, or a verified technical failure prevents Auto Wise from delivering the purchased service, contact us and we will review the transaction for a refund.
Once a paid analysis, paid VIN market valuation, or professional report has been generated and made available for the purchased case, the Full Analysis fee is generally non-refundable except where required by law or where Auto Wise determines that the purchased service was not delivered as described.
Expert Review and Concierge
Expert Review and Concierge Review & Action Plan include human review time. A refund may be requested before an expert begins the review. After document review, case preparation, a scheduled consultation, or other expert work has begun, the service is generally non-refundable except where required by law or where Auto Wise is unable to deliver the purchased service.
Rescheduling
If an expert-review appointment must be moved, contact us as early as possible. We will make reasonable efforts to reschedule rather than cancel a service that has already entered expert preparation.
How to request a refund
Email support@autowiseconsulting.com with the email address used for the Auto Wise account, the case number if available, the purchase tier, and a short description of the issue. Do not email full card numbers or sensitive account credentials.
Approved refunds
Approved refunds are returned to the original payment method. Bank and card-network posting times vary and are outside Auto Wise's control.